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Servicing your Rolex

THE SERVICING PROCESS

Every Official Rolex Retailer and Rolex affiliate is authorized to receive your Rolex watch for servicing. Upon receiving your watch, a member of staff notes any requests you may have. The watch is then sent to a watchmaker.

Rolex Servicing Process

ASSESSMENT OF THE WATCH

Your watch is carefully examined by a watchmaker, who draws up an estimate of the work to be done. Once the estimate is approved, the servicing begins.

PREPARATION FOR SERVICING

The movement, still fitted with its dial and hands, is removed from the case – from which the bracelet ha already been detached. The movement, case and bracelet will follow separate paths during servicing before being reassembled at the end of the process.

Rolex Servicing Process
Rolex Servicing Process

DISMANTLING OF THE MOVEMENT

The movement is entirely dismantled and
all the parts are carefully examined. Those hat no longer meet Rolex
requirements are systematically replaced.

CLEANING OF THE COMPONENT

Each component is cleaned in an ultrasonic bath to remove all traces of impurities.

Rolex Servicing Process
Rolex Servicing Process

ASSEMBLY AND LUBRICATION
OF THE MOVEMENT

The cleaned components are dried, after which the movement is entirely reassembled and lubricated. The watchmaker makes the first adjustments to the precision of the movement according to the brand’s accuracy criteria.

Rolex Servicing Process

REFINISHING OF THE CASE AND BRACELET

The case is completely disassembled and the middle case, bezel, case back and bracelet are re-polished or satin-finished according to their original finish. These delicate operations require great care and dexterity.

Rolex Servicing Process

ASSEMBLY OF THE CASE

After being cleaned and refinished, the case parts are reassembled and the seals replaced. The case is tested for waterproofness.

CASING OF THE MOVEMENT

The movement – to which the dial and hands have been refitted – is put back into the case once the watchmaker has performed rigorous technical and aesthetic checks of all these elements.

Rolex Servicing Process

PRECISION TEST

After casing the movement, the watchmaker measures its chronometric precision once again and makes any final adjustments necessary for it to meet Rolex requirements. The case back is then screwed down, and your watch undergoes another Rolex-specific test lasting at least 24 hours to verify the performance of the movement over time.

Rolex Servicing Process
Rolex Servicing Process
WATERPROOFNESS TEST

Your watch is pressure-tested in water to check that it is watertight, and thereafter the bracelet is refitted to the case.

Rolex Servicing Process

FINAL CONTROL

Your timepiece is now ready for a final control in which the watchmaker ensures the watch is functioning perfectly and that its aesthetic appearance is impeccable.

Rolex Servicing Process

RETURNING THE WATCH

At the end of the service procedure, your watch is returned to you in a protective pouch and accompanied by an international two-year service guarantee covering replacement parts and labour.

FIRST-CLASS SERVICE

Rolex is committed to offering you first-class after-sales service. Thanks to the exacting standards and expertise of our watchmakers, your Rolex watch can continue to perform its functions over time with outstanding reliability and exceptional beauty.

Rolex Servicing Process
Rolex Servicing Process